Pickup & Returns
Last updated: September 9, 2026This page explains how to get your order and what happens if something is wrong with it. It forms part of our Terms of Service.
How You Get Your Order
We offer free in-store pickup and local delivery. We do not ship. Federal law heavily restricts mailing nicotine and vapor products, so every order is collected in person or delivered by us.
In-Store Pickup
Place your order online and we will pull it and hold it at the counter. Pickup is free.
- Pick up at 3465 Bonita Beach Rd SW #6, Bonita Springs, FL 34134;
- Bring a valid government-issued photo ID;
- You must be 21 or older;
- We hold orders for seven days. After that the order is cancelled and refunded.
If someone else is collecting your order, call us first. We will need to know who is coming, and they will need their own ID showing they are 21 or older.
Local Delivery
We deliver in the Bonita Springs area.
CONFIRM: replace the line above with the actual service area or radius, and add the delivery fee and any order minimum.
- An adult 21 or older must be there to accept the order;
- That person must show a valid government-issued photo ID matching the name on the order;
- We cannot leave an order at the door, with a neighbor, or in a lobby.
If nobody is available to receive and verify the order, it comes back to the store. We will contact you to arrange another delivery or a refund. A redelivery or restocking fee may apply.
Delivery times are estimates and are not guaranteed.
If Something Is Out of Stock
We keep the website as current as we can, but popular items move fast. If something sells out between your order and your pickup, we will call you. You can swap it for something else or we will refund that item.
We never substitute an item without asking you first.
Returns
Because of what we sell, most items are final sale. For health and safety reasons we cannot accept returns on vapes, consumables, or anything that has been opened or used.
That includes disposable vapes, pods and cartridges, hemp-derived products, kratom, cigars, drinks, and any product with a broken seal.
Defective or Damaged Items
If an item arrives defective or damaged, tell us within 48 hours of pickup or delivery and we will make it right.
Bring it back with your receipt if you have one. A lot of the time it is something simple we can sort out on the spot. If it is a manufacturer defect, we will help you get it handled under warranty.
Manufacturer warranties, where they exist, are administered by the manufacturer and not by us. We will help you make the claim.
Wrong Item
If we packed the wrong item, that is on us. Bring it back and we will exchange it or refund it in full.
Refunds
Approved refunds go back to the original payment method. Expect them to appear in 5 to 10 business days, depending on your bank or card issuer.
CONFIRM: check the refund timing above against what the payment processor actually does.
Cash purchases made in the store are refunded in cash.
Cancelling an Order
Call us as soon as you can. If we have not filled the order yet, we will cancel it and refund you in full. Once an order has been picked and paid for, the return terms above apply.
Questions
Come talk to us. We would rather sort something out than lose you as a customer.
Gulf Coast Smoke Shop
3465 Bonita Beach Rd SW #6
Bonita Springs, FL 34134
(239) 498-7478
contact@gulfcoastsmokeshop.com